Testimonials
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Catherine Gabrielli
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Hi Ross,
Just want to put on record our appreciation for the great service we received and the whole approach you took while we were deciding whether or not to sell our property at 97B The Promenade.
Starting with the appraisal process then going right through to the home open evening you supplied real honest and professional advice.
What we really appreciated was that even after the home opening where a few individuals showed an interest in our property at no time did you pressure us into making a decision.
We love Mount Pleasant but within our budget we cannot find anything much better than what we already have so we have decided not to move.
If we do decide to sell our property in the future we will not hesitate to secure your services.
Yours Sincerely
Willie & Wilma Mc Guigan
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Marcus was extremely helpful, courteous and eager to assist throughout the whole process of buying and selling. The service provided was everything I hoped for but much more than I expected. I felt I was looked after every step of the way!
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“Just a quick note to say thank you so much for everything you have done for us regarding the purchase of Saunders Street. Your assistance during this time has been greatly appreciated, in particular your professional approach and attention to detail was flawless. Your friendly and courteous response to our many requests for help made this transition period stress free and enjoyable.”
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“James made the sale very easy for me. I was impressed with him as nothing was too much trouble even after settlement. His after sale service was really noticeable, unlike anywhere else!!!”
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“James is exceptionally professional, competent and personable. Pleasure to meet and work with...James was the complete package from the first home open to getting the keys to our new home. A most stress free and pleasant journey.”
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“Excellent from start to finish, best we have dealt with. On time and very helpful. Very professional, well presented and attention to detail. Exceeded our expectations. Your professionalism and attention to detail went beyond what we expected. Thank you. We have told many of our families and friends about you and Qantas Link now has James’ business cards on display.”
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"Prompt action resulted in a quick sale at a price we were all happy with. Despite living over 400kms out of Perth I never felt left out of the loop. Excellent service.”
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“I looked at a couple of properties in Subiaco with James Thompson and I want to compliment him on his very professional approach. He dressed appropriately, was welcoming, informative and pleasant. To his credit he asked the pertinent questions about our intentions and thoughts on the properties. He represented the company and the Vendors with enthusiasm and endeavour. Not often does a salesman impress, but he did. "
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“We have engaged James on several occasions over the past few years and feel very confident in recommending his services, particularly in the Como and South Perth areas. James’ in-depth knowledge of these areas, along with his very high standards of client service – follow-up, feedback and general attention to detail – saw him achieve outstanding results for us, sometimes indifficult markets. The combination of his very positive outlook and commitment to his work, along with his warm personality, has made him a pleasure to work with."
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Just to say 'Thank You' so much for all your help in selling Mum's property. The process from start to finish with your help, ran so smoothly and was handled with professionalism and kindness.
Marcus was excellent, the best agent ever! Make sure you look aftr such a valid staff member!
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Karen was well pleasant, with deep local knowledge and experience...
""Thanks very much for your excellent service throughout the whole process... we are very impressed! Also thank you for the lovely package left at our front door this morning...
Thank you again for your wishes... we are really looking forward to our new adventures.
"As you are aware my wife Fredericka and I have recently utilized your company’s service to sell a property of ours at St James, Perth. The purpose of this letter is to convey our pleasure in regard to the quality of service provided to us by Ross & Alan Bourke Real Estate as a whole. Previous to listing our property with Alan Bourke Real Estate the property had been listed with one of the larger national real estate firms who despite having been provided with their contractual sole agency period were not able to sell the property at what we would consider market value. In contrast to the above situation, Ross was able to secure three written offers for the purchase of our property within less than a week and assisted us during the negotiation stage of the sale to ensure we maximised our return on the property whilst minimising the risk of sale. The effort expended by Ross to ensure that we secured the best possible price for our property within difficult circumstance (involving an uncooperative tenant) was what I can only term as “beyond the call of duty”. I would like to thank you for clearly running an extremely professional organisation and further ask you to pass on my thanks and gratitude to Ross for a job well done. Furthermore, I have the pleasure of assuring you that I shall be more than happy to recommend Alan Bourke Real Estate and more specifically Mr Ross Gebert to those acquaintances of mine, now or in the future who are considering selling their property. "
"Ben, Thank you very much for all your help during the time we were buying our new home. We really appreciate all that you've done for us...
Love & Best Wishes..."
"Mary, Thank you very much for all your help during the time we were buying our new home..."
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"Awesome! Wonderful service combined with total professionalism by all staff."
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We couldn’t have received better service....
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"Buying experience was better than expected! " Thank You""
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"Adam is assuredly gifted in customer service, but what distinguishes his level of service is his commitment to achieving win-win situations for both buyer and vendor. The options he’s presented us at each decision point have been impeccable and clearly presented, and he has made our experience of buying this property exceptionally pleasant. We were impressed by Adam’s robust knowledge of the industry and properties in the area, his dedication to detail, and the clear explanations he’s provided on the entire process. The agency supported Adam to help us settle the property quickly, and we were given service beyond our expectations... Thank you, Adam. "
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Marcus was always very helpful, nothing was too much trouble for him to find out or do when he was helping us find our new property. We were so impressed with Marcus that he is now selling our home!
""“Your Attention Please” was a brilliant eye catcher in the advertisement and on the display board... "
"Adam, you were very helpful & professional..."
"John Ruane is an excellent sales person... Alan Bourke Real Estate were professional and provided excellent service; I would not hesitate to recommend them to any buyers or sellers... "
"Julie-Anne and I would like to sincerely thank you for making our home buying experience a pleasure. Form the first initial dealings with yourself to the final inspection of our now much loved property, we found you to be very friendly, efficient and professional in every way. We will not hesitate in recommending you to family and friends and we would definitely consult you in regards to any future property dealings..."
"We would like to thank you for the personal and professional approach you gave to us during the sale of our house in Kensington... We appreciate that you always made yourself available and answered our queries honestly and promptly. Thank you for taking care of our home during the Home Opens and best wishes for your future success.... Also Mary (Receptionist) emailed us promptly following Home Opens & answered any queries we had, she was very professional... "
"Adam was a breath of fresh air compared to other agents we came across, in other companies … The “rapport” and relationship building was great. Dinner voucher was a nice touch! "
"I was extremely impressed with Adam and everything he did, could not ask for anything to be done better... I didn’t visit any Bourke Home Opens, however Adam did take me to a couple, and I could notice Adam’s professionalism was way in front of most. Adam was recommended by another client, I cannot speak highly enough of all he did. Service was exemplary and nothing too much trouble. It’s nice to have a person take a message not a machine! "
"By far the best service I have ever received through a Real Estate Agent... Great service all round!"
"Fab was great, right from the start to the finish. We really appreciate his enthusiasm and motivation. Our house sold immediately and Alan Bourke Real Estate made the process smooth. We chose Fab as our agent due to his genuine nature and professionalism which we experienced during our encounters with him at other Home Open properties. "
"Very impressive, always helpful and obliging working to go that extra mile especially supportive of their country clients who have difficulty in organising some tasks due to logistics of the distance involved. Highly recommended! "
"Very impressive, always helpful and obliging working to go that extra mile especially supportive of their country clients who have difficulty in organising some tasks due to logistics of the distance involved. Highly recommended! "
"Adam was really great, very polite and most of all NOT pushy. He gave us time to think, very polite and courteous. I was amazed at the streamlined transition from my old home into my new one. My Como purchase was dealt with very professionally, to have this affect; Thank you Adam and all staff at Alan Bourke Real Estate... "
"Adam was a pleasure to work with in light of a very interesting purchase. As mentioned Adam’s service was professional & unquestionable. We would definitely use your services in the future and recommend anyone looking for a great Real Estate Agent."
"I was happy with all services given; as I consider perfection is almost unachievable, I will give you a rating of 9.5 out of 10."
"First of all THANK YOU for your friendly service. I can advise your services to my friends as I was fully satisfied during the purchase of my subject property. Adam was sharp and helpful from beginning to the end of all process, so I would like to thank Adam! He was again helpful and friendly during the Home Open... "
"Thank you to your team & yourself. The sales very professionally handled and it has been an absolute pleasure to work with your team. I certainly will be recommending your office as the preferred real-estate company to deal with. "
"Adam, thank you for the professionalism and support you provided particularly to me over the past couple of months, and what a ride it has been….It just shows, that you should never give up, if you feel there is still a chance, never say never…and if it is meant to be it will be…. Hopefully, our paths will cross again soon, but we will certainly recommend you and the Alan Bourke team to whoever is looking to list or buy a home. "
"Matt was always extremely professional and helpful. Matt kept me up to date and provided an excellent service; Thank You Matt! "
"We were thoroughly impressed with Fab in every aspect. He always kept us informed and tried different approaches. From someone who was in real estate for 10 years, we would highly recommend Alan Bourke Real Estate and in particular Fab, to any prospective buyers or sellers. An outstanding job Fab & Alan Bourke."
"Could not be happier, would recommend Alan Bourke Real Estate to anyone wanting to sell or buy. Very professional with all our marketing and service. We were very pleased with the results, especially in a tough market."
"Exceptional service on all aspects of the sale process; very professional. -Punctual, ease of use, informative and service with a smile; overall a great experience. -Will source for future properties. -Insight into current market place, very helpful. "
"10 out of 10 John, you made it all so easy for us; thank you! Also provision of folder with information and advice greatly appreciated again; thank you!"
"Getting the price right to begin with, is probably more important than anything else when you are selling a property. Alan Bourke Real Estate were very accurate with the price range they set for us, then they backed up their experience with valuations by providing us with the sort of friendly service that makes you feel they understand your needs. I have no hesitation in recommending Alan Bourke Real Estate to anyone wishing to sell their home. "
"I would recommend using Alan Bourke Real Estate to anyone selling. The service and advice has been excellent."
"You line up to the image you portray – impeccable in every way."
"Adam was a joy to deal with being helpful and courteous. Our dealing with Adam Piller was very pleasant, he was helpful, knowledgeable and a very professional young man."
"We were extremely happy with the level of professionalism coupled with friendly service. "
"Excellent service. Great work Fab."
"The marketing was excellent. The advice from Alan about the market excellent as always."
"The strength of Alan Bourke Real Estate is their ability to assess the market accurately so that the right price is established from the outset. This combined with their sound and friendly advice, means that I have no hesitation in recommending their service."
"Karen is always very professional; I would recommend her services and use her expertise again. She handled home opens very well – thoughtful to tenant and market needs and kept us informed. A very positive and energetic agency, one that you can feel completely confident that your needs are most important and are matched sincerely to potential clients."
"John Ruane was excellent in all aspects of marketing and selling 434 Canning Hwy. There is no doubt, I will be using John’s services again if required and would recommend him to anyone in the area. "
"I have used Alan Bourke’s services for the past 25 years and will be happy to continue doing so, for the next 25 years......"
"Once again very impressed with Adam’s approach, confidence and support. Pleasure to work with. Very good attitude given difficult market and professional approach. "
"John Ruane gave me excellent service from start to finish. He gave close attention to all details and I am more than satisfied. "
"Adam was excellent in every aspect; he kept us well informed of process. He definitely made it easy for a first home buyer. Adam was great, not pushy like alot of sales people. Alan Bourke Real Estate made our first home buying experience enjoyable. We will definitely recommend our friends."
"Excellent service. Keeping us well informed as to the progress of our sale. "
"I realize all 10s are given but this is because The Service Was Superb."
"Very keen and enthusiastic agent & good work ethics. Dynamic and informed service. "
"Honesty, Knowledge, Salesmanship, Inclusiveness, Advertising & Marketing, Responsiveness and Great Photography."
"Took the pain out of the sale, lovely people to deal with. Thank You. "
"Adam was pleasure to deal with."
"Since 1995 John has been involved in five successful real estate transaction for me. He has always acted professionally and with integrity. As a buyer and a seller, he has always kept me very well informed and I believe he has given me the best possible outcome on each occasion. I would not hesitate to refer John to any other client. I would use John in any other real estate transaction in the future."
"Excellent from start to finish, best we have dealt with. On time and very helpful. Very professional, Well presented, Attention to detail. Your team at Alan Bourke Real Estate exceeded our expectations. Your professionalism and attention to detail went beyond what we expected. Thank you. We have told many of our families and friends about you and Qantas Link now has both Adam & James’s business cards on display. "
"Wow! What a result - what a team! From Alan''s appraisal and analysis to the excellent photography, the brilliantly worded advertising to the enormous list of pre-sale contacts, every conceivable aspect of marketing was carried out to the highest standard possible. Your steady professional calm and confident management of the sale imbued me with a sense of trust and confidence. You "walked the road with me" during a very stressful time. Your sales results lived up to all that had pre-ceded. Not only achieving two written offers and two verbal offers within three weeks of listing in changing market conditions, but to conclude with achieving the sale in the top range of the valuation was outstanding! I can vouch that all those testimonials in your brochure are absolutely true! "
"I would recommend Alan Bourke Real Estate to anyone interested in selling or buying properties. "
"Trustworthy staff who endeavor to do their best to find something that is perfect for the individual client. "
"Many thanks for your efforts in completing our purchase of Parker Street - SOUTH PERTH. Your professionalism and helpfulness was greatly appreciated. I look forward to our paths crossing in the near future. With best wishes for 2008. "
"Adam was excellent and when leaving to go on holidays explained that James would take care, and he did. Think you are doing most things right from a buying perspective, we''re looking forward to being a seller with you! Well done!"
"I would like to take this opportunity to thank you very much for helping to sell my Mother's house. You have been so very helpful at quite a stressful time for me and it has been the extra little things you have done that have made all the difference. Many thanks for a thoroughly professional job. Some of the Gold Coast hacks need to take a lesson from!"
"Alan and his team are always aiming to get the best result for his clients. He negotiates effectively, while maintaining an excellent level of professionalism in all his dealings."
"Local knowledgeable Real Estate agents representing the best interest for their vendors. Matt is a sales legend!! "
"“I was very impressed with Adam’s professionalism and enthusiastic manner. I was also impressed with the presentation, professionalism and enthusiasm presented by Alan Bourke Real Estate in its efforts to secure me the deal I was looking for.” "
"“Highly Recommended”"
"We found the company as a whole to be very friendly, informative and professional."
"A brief note to express my surprise and appreciation for the dinner vouchers you sent to me. A very nice gesture indeed. My partner and I will use the voucher over the weekend. "
"I do recommend your profession to everyone. I like your strategy of work and professionalism."
""I have always been impressed by the high standard by Alan and his staff”"
"It is our view that Karen Firth has achieved for you a result that is nothing less than sensational!"
"Excellent prompt service without the ''hard sell''!"
"Karen provided an extremely professional service. I would not hesitate to recommend her to anyone wishing to sell their home."
"Excellent service and a very confident and courteous salesperson."
"Karen was always polite and very helpful throught the ordeal of us buying this property. ''The real estate people who listen to what you want, who work to satisfy your needs.''"
"A pleasure to do business with, would contact Karen Firth when selling or buying in the area in the future. Professional and efficient agent, made our purchase trouble free and pleasurable."
"Karen delivered on the 2 things that really mattered, a rapid sale of property and optimal sale price for the home, a great salesperson. If found the service to be above average and I''m very satisifed with the result."
"Having an excellent list of units available, 3 pages, where other agents said they had only 2 - 3 places to view. Could read through the list and cross out those we weren''t interest in. Price ranges above and below our range good, gave room for comparison."
"A totally stress-free experience - it all seemed too easy!"
"I would recommend . . . Karen handled the sale of my property promptly and efficiently to the satisfaction of both myself and the purchaser."
"Karen not only had a very professional approach to the presentation of the portfolio, but followed up all calls and gave freely of her personal time as well. I felt very comfortable with her and did not hesitate to take her advice on issues that I had little knowledge of."
"Karen is a star! Alan Bourke Real Estate - they know the area, they know the market, they know what they''re doing!"
"Karen is a very pleasant person to deal with. Alan Bourke Real Estate is a very pleasant place to deal with. Karen is very friendly and helpfull. Top Marks! We would choose you for any further real estate needs."
"Karen went above and beyond the call of duty in my eyes. Use Alan Bourke Real Estate and you''ll get action! We were serviced so well professionally that we are happy to refer you anytime."
"Matt good a good result in a short time on a property that could have some difficulty in selling."
"After reaching a selling agreement that suited my needs, Matt took on his role as the appointed agent in a helpful, professional and accountable manner. He provided sound advice, ensured that required tasks were scheduled promptly and executed appropriately, kept me informed of relevant developments and achieved the desired result quickly. I would thoroughly recommend him to anyone looking to sell their property."
"I found Matt to be extremely professional, confident and enthusiastic. Alan Bourke Real Estate makes selling your home an easy and smooth experience. Thank you so much Matt for your kind and big efforts in selling our Como unit. You are a fantastic agent and I wish you the very best in your future endeavours."
"Matt was very effective in getting the deal done."
"Matt was very pleasant to deal with at all times. Matt was always ready to meet us at the Maddington property prior to settlement for measuring, etc."
"Matt''s persistence and advice and personal service was exceptional. It''s refreshing and endearing to have received such excellent service in an industry known for its shrewdness. Cheers Matt and Alan Bourke Real Estate."
"I am very happy with Matt and Alan Bourke Real Estate. Matt even helped us to fix our home in is own spare time. Matt was very good right to the end of selling our home."
"We found Matt very helpful. He went out of his way to show us the property prior to settlement. We appreciated his friendly and helpful service. Any query we had was answered promptly, especially regarding our queries on the property''s history."
"It all went very smoothly, we have no complaints at all."
"Matt was absolutely fantastic! 100%, honest, professional and reliable."
"My experience with Alan Bourke Real Estate has been excellent. There are insufficient superlatives available to describe the extraordinary level of service I received from Adam during the entire end to end process of purchasing my property. I must say that substantial nervousness set in following my Offer Acceptance. This was quickly allayed by Adam's support and way in which he worked so professionally with my settlement agent and mortgage broker to make it all happen. I can''t imagine how I would have achieved what I did in such a short space of time if it had not been for all the assistance I received from Adam. My experience as been truly pleasurable. Adam has many attributes that no doubt make him a very highly valued employee and I was fortunate to have experienced these."
"I was impressed with Adam''s regular communication with myself on the progress of the sale. Alan Bourke and his team provided us with a clean, efficient service in the sale of my townhouse."
"As a buyer we were very happy with Adam''s negotiating skills. Our first time experience with your office impressed us enough, that we would make you our first port of call for our real estate needs in the area, in the future."
"You are a nice young man and your efforts to help us were very much appreciated, including the alarm system. Adam was helpful showing us through the home prior to the auction day."
"We found Karen to be very professional and attentive. Our home was left in a very unclean state and Karen responded promptly and effectively and had it cleaned prior to marketing."
"Your talent as an auctioneer assisted us in raising over $25,000 for the continuing work of the Riverview Children''s Foundation. We sincerely appreciated your time and professionalism."
"Thank you for everything with selling the house, we really appreciate your time and effort and also thank you for the voucher for Sopranos, it was very kind of you and we look forward to using it soon. "
"Alan was always available or returned calls promptly. You had our best interests at heart and were very professional in you dealings with us. I was pleasantly surprised at how quickly you sold our property."
"Top quality professionals personal touch. More a business than sales impression. Great follow-up. All staff positive and friendly."
"My personal experience with Alan Bourke Real Estate was one of complete satisfaction and trust. The selling of my late fathers’ estate was handled with as little stress to me as possible. The sales result was completely to my satisfaction. Thank you. "
"The service and efficiency from your firm was top class."
"We were very pleased with the service and we will certainly recommend your agency to others."
"Alan took care of everything. It was a pleasure purchasing our latest property."
"You will be recommended by us!"
"Thank you Alan for all your help. You are truly 100% professional, helpful and an all round nice guy."
"...the standard of service provided was second to none, your unexpected assistance in securing our Queensland investment was greatly appreciated. Having been involved in the real estate industry, we have not been associated with one who possesses the genuine manner and professionalism of your calibre. Your ''mission statement'' certainly takes the words from our mouths."
"I wish to thank you for all the time you spent with us, educating us, we were very impressed with your professional manner and when we are in the market for a new house, you will be the first we contact."
"Your receptionist is ''spot on'', very professional. All stages of the transaction were dealt with efficiency and communication was very good."
"Messages were always followed up promptly - we were always kept informed of progress ....In conclusion we would certainly recommend Alan Bourke Real Estate to friends and relatives."
"...my husband and myself were very happy with the way the sales was conducted, and found the staff to be very helpful and efficient...We will definitely recommend your agency."
"All aspect of the sale were handled well, with promptness and courtesy. The end result was a quick sale at a good price."
"Alan, as "first-timers" (investors) your step-by-step guidance made the process stress free. It was valuable to us that you made yourself available after hours for calls and queries."
"Very thorough and Alan is a good Principal & Real Estate Agent, he has very good professionalism."
"Every detail attended to in a very efficient and courteous way - giving this seller lots of confidence in the choice of a selling agent."
"Extremely good at staying in touch."
"Alan Bourke was pleasant to deal with and provided an efficient and very professional service. He was easily available on phone or in person."
"We were re-assured by the professional way we were treated. Made us feel like our business was the most important thing being dealt with."
"Alan Bourke makes you feel one of the team, working towards a common goal. I would like to use Alan Bourke again, particularly for his knowledge of Christmas Island. Thanks Alan."
"Your personal professional ethics and decency are only exceeded by your excellence in service delivery and a brilliant result."
"Betty and I would like to sincerely thank you for your assistance in the recent sale of her mothers property at 12 Carron Road, Applecross. As you were aware, being the old family home, there were many personal issues involved that caused Betty some concern. Your professionalism, attitude and understanding helped immensely in resolving these issues. Your conduct over the sale period, coupled with your knowledge of the industry, resulted in a worry free and hassle free sale for us. We will certainly be recommending you and your company to any one who may require your services."
"This was the easiest and most pleasant house sale we have ever been involved in."
"Appreciated the prompt and professional service & would recommend to family and friends."
"Having dealt with John Ruane before, we were so pleased with the service he gave us. Fantstic job, well done John!"
"John sold my property in 2 days - must be a record! Excellent!"
"Alan Bourke has experience in dealing with a volatile and at times, difficult market. A name you can trust to get the job done."
"Found me the type of place I wanted, in the area I wanted."
"We received service above and beyond our loftiest expectations! Even AFTER the sale!"
"Excellent negotiation with the seller, thanks to Karen."
"We appreciated Karen''s honesty and kindness."