Rental FAQ's


Marketing of Vacant Properties
The combined experience and expertise of our leasing and property management personnel will guarantee maximum possible return to the owner should your property become vacant and re-letting be necessary.  To achieve this result our property management team extends our marketing service to achieve excellent results through a series of proven methods:
  1. Prominent advertising - through eye catching 10 point headers, our advertisements are more prominent than our competitors for the same price as the more traditional lineage advertisements. 
  2. Information Number - for the cost of a local call prospective tenants dial our advertised 1300 number and listen to a detailed script of the benefits of your property. This service allows tenants to obtain information 24 hours a day, 7 days a week and has resulted in excellent lettings to date.
  3. Home Opens - for selected properties we conduct 'home opens' on a Saturday to further enable us to achieve reduced vacancy periods for our clients. This results in satisfied tenants who find the 'home selection process' a time consuming and difficult task.
  4. Web Site - details of all our vacant properties together with photographs (where available) are located on our web site at www.rhproperty.com.
Rent Arrears
We understand and appreciate the importance of regular, timely rental payments and as such we have a dedicated staff member to ensure that we achieve this goal.
We produce 'rent arrears' reports bi-weekly and breach notices are sent to tenants promptly. By continually being pro-active in this area, control is achieved. 

Careful Tenant Selection
All vacant properties are personally shown to prospective tenants to ensure the safety of your property is maintained and all the features of the property are correctly demonstrated.  All applications are thoroughly checked before presentation to the owner, including a credit check on each applicant.
 
Detailed Reporting
Property Condition Reports are both lengthy (average 16 typed pages) and coupled with digital photographs. This ensures there can be no 'grey' areas upon vacating and that your investment property is protected.  Inspection reports are detailed and include a section for recommended maintenance. This allows the investor to budget for repairs and be aware of the state of his/her property on a quarterly basis.
 
Accurate Accounting
Detailed statements are prepared for all owners on a monthly basis with funds being deposited electronically to your account where requested.  At the end of each financial year a detailed and summarised statement is available to make tax preparation easier.  Monthly owner statements can be e-mailed in addition to, or instead of, a mailed hard copy
Complimentary Services
Your management and lease fees also include the following services:
  • free credit checks on all applicants whether or not they intend to form part of the lease
  • Saturday "home opens" on designated properties
  • follow up questionnaires on all maintenance booked to ensure:
  • the standard of work performed was to a satisfactory level
  • the work was performed in a timely and professional manner
  • "welcome" baskets for your tenant at the commencement of a new tenancy including useful information on watering/bin days etc
  • coordinate and obtain a sales appraisals on your property upon request
  • website listing of all vacant properties (www.rhproperty.com) including digital photographs in most instances